Frequently asked questions
General Information
1. What types of listings are available on Bhavena.com?
Bhavena.com offers listings for a wide range of new and used products, including categories like Electronics, Apparel and Clothing, Groceries, Food and Beverages, Cosmetics and Beauty, Home and Lifestyle, Imitation Jewelry, Wellness, Household Items, Kitchenware, Garden Supplies, Pet Care, Baby Care, Real Estate Properties, Job Classifieds, and Professional Services.
2. What areas does Bhavena.com currently serve?
Currently, Bhavena.com operates exclusively in Bhavnagar, a city in Gujarat, India.
3. How can I post a listing on Bhavena.com?
To post a listing, you need to register as a seller or vendor on Bhavena.com. After your account is approved by the admin, you can access your seller panel to list products or services.
Membership Plans
4. What are the benefits of paid membership versus free listing?
Free listings allow you to list only one product or service and are suitable for individuals, such as students, used item sellers, or property owners. Paid membership offers more flexibility, allowing multiple product listings, a personal sub-domain store (e.g., yourbusiness.bhavena.com), and access to shipping and fulfillment services.
5. Can sellers upgrade their membership plans anytime?
Yes, sellers can upgrade their plans at any time. Any previously paid amount will be adjusted against the new plan.
6. Is there a limit on the number of listings I can post?
The number of listings allowed depends on your membership plan. Sellers can upgrade or downgrade their plans as needed.
Seller Account and Listing Policies
7. How long does it take for a new seller's account to be approved?
Seller accounts are typically approved within 24 hours.
8. Does Bhavena.com verify listings and sellers?
Yes, Bhavena.com verifies all listings and sellers to ensure quality and compliance with platform policies.
9. Can I edit or delete my listing after posting it?
Yes, you can edit or delete listings from your seller panel as needed.
10. What happens if a seller’s listing violates Bhavena.com's guidelines?
If a seller's listing violates Bhavena.com's guidelines, their account may be permanently blocked. In cases of severe offenses, regulatory authorities may be notified.
11. Are there any restrictions on the types of products or services that can be listed?
Yes, sellers must follow platform guidelines, and illegal, counterfeit, or prohibited items are not allowed. Sellers are responsible for ensuring that listings meet all legal and regulatory requirements.
Orders, Payments, and Transactions
12. What payment options are available for paid services?
Bhavena.com currently accepts Cash on Delivery, UPI, Credit Card, and Net Banking payments.
13. Does Bhavena.com provide support for disputes between buyers and sellers?
No, Bhavena.com does not intervene in disputes. Buyers and sellers should resolve any disputes directly.
14. How can I ensure the safety and security of my transactions?
We offer a Cash on Delivery option and use Cashfree, a leading payment gateway provider in India, to process secure online payments.
15. Can a buyer track their order placed on Bhavena.com?
Yes, buyers can track their orders once they have been processed and shipped by the seller.
Fulfillment, Shipping, and Returns
16. What specific product categories are covered under the fulfillment service in the paid membership plans?
All products listed on Bhavena.com are eligible for fulfillment services under paid membership plans.
17. What is Bhavena.com’s policy on refunds or returns if a buyer has an issue with a product?
Sellers are responsible for setting and communicating their own return, replacement, and refund policies. Bhavena.com will not intervene in disputes unless a platform policy is violated.
Seller Tools and Support
18. Does Bhavena.com provide analytics or insights to sellers about their product listings?
Yes, analytics and insights are available to help sellers track the performance of their listings.
19. How does the sub-domain store setup process work for sellers with paid memberships?
After signing up for a paid membership, sellers simply complete a form with required details. Once approved, they receive seller panel credentials to manage their personal sub-domain store.
20. Does Bhavena.com offer marketing or promotional support to help sellers reach more buyers?
While Bhavena.com does not guarantee marketing or promotional activities, we do plan to run targeted campaigns on social media to help increase visibility for local sellers.
21. Can a seller temporarily deactivate their listings if needed?
Yes, sellers can request temporary deactivation of their listings by contacting customer support.
22. Is there a customer support team that can help sellers with listing management or technical issues?
Yes, Bhavena.com offers customer support to assist sellers with any listing management or technical issues.
Real Estate and Job Classifieds
23. Are there any special guidelines for real estate listings?
Guidelines for real estate listings are currently being developed and will be available soon to ensure compliance and quality of listings.
24. Are there any guidelines for posting in the job classifieds section?
Currently, Bhavena.com has basic guidelines for job postings. As the platform grows, more specific guidelines will be added based on experience and user feedback.