Terms & Conditions
Terms & Conditions
Last updated on 30-10-2024 12:00:00
These Terms and Conditions, along with privacy policy or other terms (“Terms”) constitute a binding agreement by and between MAHESHKUMAR RAMESHCHANDRA UPADHYAY, ( “Website Owner” or “we” or “us” or “our”) and you (“you” or “your”) and relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”). By using our website and availing the Services, you agree that you have read and accepted these Terms
(including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates.
The use of this website or availing of our Services is subject to the following terms of use: To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of our Services and the website is solely at your own risk and discretion.. You are required to independently assess and ensure that the Services meet your requirements. The contents of the Website and the Services are proprietary to Us and you will not have any authority to claim any intellectual property rights, title, or interest in its contents. You acknowledge that unauthorized use of the Website or the Services may lead to action against you as per these Terms or applicable laws.
You agree to pay us the charges associated with availing the Services. You agree not to use the website and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you. You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites.
You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the us for the Services. You shall be entitled to claim a refund of the payment made by you in case we are not able to provide the Service. The timelines for such return and refund will be according to the specific Service you have availed or within the time period provided in our policies (as applicable). In case you do not raise a refund claim within the stipulated time, than this would make you ineligible for a refund.
Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force major event.
These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Bhavnagar, Gujarat All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.
Terms & Conditions for Vendors/Sellers
1. Vendor/Seller Account Registration
Vendors/Sellers must register an account on Bhavena.com to list their products. All information provided during registration must be accurate and updated regularly.
Vendors are responsible for maintaining the confidentiality of their login details and account security.
2. Product Listings
Vendors/Sellers must ensure that all product listings are accurate, up-to-date, and compliant with legal regulations. Product descriptions, prices, images, and specifications must reflect the actual product.
Vendors/Sellers are prohibited from listing illegal, counterfeit, or prohibited items on the platform.
3. Vendor/Seller Responsibilities
Vendors/Sellers agree to provide accurate and complete contact details (phone number, email) so that buyers can communicate directly for orders, shipping, and returns.
Vendors/Sellers must handle all inquiries from buyers regarding product specifications, prices, negotiations, and order confirmations.
Vendors/Sellers are solely responsible for fulfilling orders, including handling and dispatching shipments.
4. Shipping & Delivery
Vendors/Sellers must communicate shipping rates, delivery timelines, and tracking information directly to buyers.
Vendors are required to ship products promptly and handle any shipping-related issues, including lost or delayed deliveries.
Bhavena.com is not responsible for shipping or delivery issues, and any such disputes must be resolved between the vendor and the buyer.
5. Returns, Replacements & Refunds
Vendors/Sellers must define and clearly communicate their own return, replacement, and refund policies to buyers before purchase.
Vendors are responsible for handling all returns and refund requests. Bhavena.com will not intervene in return or refund disputes unless there is a violation of platform policies.
6. Warranty & After-Sales Support
Vendors are responsible for providing any warranties or product support as applicable.
Vendors/Sellers must communicate warranty terms, and handle any warranty claims, repairs, or replacements as agreed with the buyer.
Bhavena.com is not liable for product quality, warranty, or service claims.
7. Compliance with Laws
Vendors/Sellers agree to comply with all applicable local and international laws regarding product sales, taxes, shipping, and consumer protection.
Any violation of laws or regulations may result in immediate termination of the vendor’s/Sellers's account on Bhavena.com.
8. Payments and Fees
Bhavena.com does not process payments. Vendors are solely responsible for managing transactions with buyers.
Vendors/Sellers may be subject to service fees for specific platform features or services, such as sub-website (microstore) hosting. These fees will be communicated in advance.
9. Sub-Websites (Microstores)
Vendors/Sellers who use the Sub-Websites (Microstores) feature agree that all platform policies, including phone ordering, shipping, returns, and warranty processes, apply to their sub-website.
Vendors must ensure that their sub-websites are in compliance with all Bhavena.com policies and terms.
10. Liability and Indemnification
Bhavena.com is a marketplace platform connecting buyers and sellers and is not responsible for any disputes, damages, or losses incurred during transactions.
Vendors agree to indemnify and hold Bhavena.com harmless from any claims, liabilities, or legal actions arising from their use of the platform or sale of products.
11. Termination of Vendor Account
Bhavena.com reserves the right to terminate or suspend any vendor’s/seller's account if they are found to be in violation of these terms or platform policies.
Vendors/Sellers can terminate their account at any time by providing written notice, but they are still responsible for fulfilling any outstanding orders or resolving disputes.
12. Changes to Terms
Bhavena.com reserves the right to modify these Terms & Conditions at any time. Vendors will be notified of any changes, and continued use of the platform constitutes acceptance of the updated terms.
Terms & Conditions for Buyers
1. Acceptance of Terms
By using Bhavena.com, you agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using the platform.
These terms govern your relationship with Bhavena.com, including your use of the website to browse, contact sellers, and make purchases.
2. Buyer Responsibilities
Buyers are responsible for reviewing product details, pricing, and policies before making a purchase.
By contacting sellers directly through Bhavena.com, buyers enter into agreements with the sellers for product purchases. Bhavena.com acts solely as a marketplace platform and does not facilitate transactions.
Buyers must ensure that the contact information they provide (phone, email, etc.) is accurate.
3. Direct Communication with Sellers
Buyers will contact sellers directly for product inquiries, negotiations, and order placement. Bhavena.com provides full seller contact details (phone number and email) for this purpose.
Bhavena.com is not involved in any negotiations or disputes that may arise between buyers and sellers.
4. Shipping & Delivery
Shipping is arranged directly between buyers and sellers. Sellers are responsible for communicating shipping fees, delivery timelines, and tracking information.
Bhavena.com is not responsible for any shipping-related issues, including delays, lost packages, or delivery disputes. Buyers must resolve such matters with the seller directly.
5. Returns, Replacements & Refunds
Buyers must confirm the return, replacement, and refund policies of the seller before making a purchase. Each seller has their own policies, and buyers are bound by those terms.
Bhavena.com does not process or handle returns, replacements, or refunds. Any disputes must be settled directly with the seller.
6. Warranty & Product Support
Warranty claims and after-sales support are the responsibility of the seller. Buyers should review the warranty terms with the seller before making a purchase.
Bhavena.com does not offer any warranties, guarantees, or product support. Buyers must resolve warranty-related issues directly with the seller.
7. Buyer Protection & Legal Compliance
Buyers are responsible for complying with all applicable local and international laws when purchasing products on Bhavena.com. This includes but is not limited to customs, import/export regulations, and taxes.
If a buyer violates any laws or platform policies, Bhavena.com reserves the right to restrict access to the platform.
8. Platform Usage
Buyers are prohibited from using Bhavena.com for unlawful activities, including but not limited to fraud, harassment, or breach of intellectual property rights.
Bhavena.com may suspend or terminate a buyer's account if they engage in any prohibited activities or violate these terms.
9. Payment
Payments are not processed through Bhavena.com. Buyers and sellers are responsible for agreeing on payment methods and terms independently.
Buyers must ensure that payments are made securely, as Bhavena.com does not oversee transactions or payment disputes.
10. Sub-Websites (sub-domain seller's peronal store)
Buyers may be redirected to a seller’s microstore (sub-website) for product listings and additional details. The same policies regarding product inquiries, shipping, returns, and warranties apply.
Buyers must review the terms provided on the seller’s microstore, as these are treated as extensions of Bhavena.com.
11. Liability
Bhavena.com is a neutral platform connecting buyers and sellers. We are not responsible for any disputes, damages, or losses incurred during a transaction, including issues with products, payments, or deliveries.
Buyers agree to hold Bhavena.com harmless from any legal claims or liabilities arising from their use of the platform.
12. Changes to Terms Bhavena.com reserves the right to modify these Terms & Conditions at any time. Buyers will be notified of any updates, and continued use of the platform constitutes acceptance of the revised terms.
