Privacy policy
Privacy and Data Processing Policy
At Bhavena.com, we value the privacy and security of our users—both buyers and sellers. This policy outlines how we collect, process, and protect your personal data in compliance with applicable data protection laws. Please read this policy carefully to understand your rights and our practices.
1. Data Controller
The data controller responsible for your personal information is Bhavena.com, which operates as an industrial marketplace platform. We determine how your personal data is collected, stored, and used.
2. Personal Data We Collect
We may collect the following personal data from both buyers and sellers:
For Buyers:
- Full name
- Email address
- Phone number
- Delivery address
- Payment information (processed through third-party gateways)
For Sellers/Vendors:
- Full name
- Company name
- Business registration details (where applicable)
- Contact information (email address, phone number)
- Business address
- Financial information for payouts (e.g., bank account details)
- Identification documents for account verification
- GST/Tax information (where applicable)
3. Purposes of Data Processing
We process personal data for the following purposes:
For Buyers:
- To process and fulfill your orders, including communication with sellers.
- To facilitate payments and manage refunds, where applicable.
- To communicate updates regarding orders or services.
- To improve your experience on the platform, including personalized content and recommendations.
For Sellers/Vendors:
- To verify your identity and create your seller account.
- To list and manage your products/services on the platform.
- To facilitate communication between buyers and sellers regarding orders.
- To manage your payouts and financial transactions.
- To comply with legal and tax requirements.
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Contractual necessity: Processing is required to fulfill a contract with you (for example, when you place an order or sign up as a seller).
- Legitimate interests: We may process data for legitimate purposes, such as improving our services, ensuring security, or preventing fraud.
- Legal compliance: We may need to process data to comply with legal obligations, including tax or regulatory requirements.
- Consent: In some cases, we rely on your consent to process personal data (for example, for marketing communications).
5. Data Sharing and Disclosure
Your personal data may be shared with third parties in the following circumstances:
- For Buyers: We share your delivery details with sellers to ensure order fulfillment. Payment information may be shared with third-party payment processors.
- For Sellers: We share your business information with buyers for order communications. Financial details may be shared with payment partners for processing payouts.
- Service Providers: We may share your data with service providers (e.g., web hosting, payment gateways) that assist us in running the platform.
- Legal Obligations: If required by law, we may share your information with regulatory authorities or legal entities.
6. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Buyer data related to orders may be retained for accounting and legal purposes. Seller data will be retained as long as your account is active or for as long as required by regulatory requirements.
7. Your Rights
As a user of the platform, whether as a buyer or seller, you have the following rights regarding your personal data:
- Access: Request access to your personal data and obtain a copy of the information we hold.
- Correction: Request correction of inaccurate or incomplete data.
- Erasure: In certain circumstances, request deletion of your personal data.
- Restriction: Request that we limit the processing of your data.
- Data Portability: Request a copy of your data in a structured, machine-readable format.
- Objection: Object to the processing of your data, particularly in cases of legitimate interest or direct marketing.
To exercise these rights, contact us at [email address].
8. Security Measures
We take data security seriously and implement various technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. While we strive to safeguard your information, no system is entirely secure. You share your data with us at your own risk.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These may include:
- Session cookies for tracking user activity.
- Analytical cookies to improve site performance.
- Targeting cookies for personalized advertisements.
You can manage your cookie preferences in your browser settings.
10. Third-Party Links
Our platform may contain links to third-party websites. This policy does not cover third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those websites.
11. Changes to This Policy
We may update this policy from time to time. If significant changes are made, we will notify you via email or through an announcement on the platform. We encourage you to review this page periodically to stay informed of any updates.
12. Contact Us
If you have any questions about this policy or how we handle your personal data, please contact us at:
Bhavena.com Support Team
Email: email@bhavena.com Phone: +91-9898203882
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
(your information helps us to better respond to your individual needs) - To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you) - To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs) - To process transactions
- Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
- The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and keep track of advertisements.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
This policy was last modified on 30.10.2024